FAQs
Products
Q: What materials are used in LiteGlow lamps?
- Wooden Rotating Lamp: Made with premium wood and special paper.
- Book Lamp: Crafted from walnut, maple, or ply, paired with tear-proof specialty paper.
- Hand Lamp: Built with walnut or bamboo and tear-resistant, waterproof specialty paper.
Q: What are the dimensions and weights of your lamps?
- Wooden Rotating Lamp: 12.2 x 12.2 x 2 cm, 0.25 kg.
- Book Lamp: 1.5 x 11.5 cm, 0.35 kg.
- Hand Lamp: 11.5 x 10.3 x 17.3 cm, 0.5 kg.
Q: How long does the battery last, and how is it charged?
- Wooden Rotating Lamp: 700 mAh lithium battery, USB Type-C, 1–2 hours charging time, 3–5 hours working time.
- Book Lamp: 1200 mAh lithium battery, USB Type-C, 2–3 hours charging time, 4–6 hours working time.
- Hand Lamp: 1200 mAh lithium battery, USB Type-C, 2–3 hours charging time, 4–6 hours working time.
Q: What lighting options are available for LiteGlow lamps?
- Wooden Rotating Lamp: Warm light.
- Book Lamp: Warm, warm & white, RGB.
- Hand Lamp: Warm light.
Q: Are LiteGlow lamps portable?
Yes, all our lamps are lightweight, portable, and designed for versatile use indoors and outdoors, such as at home, picnics, glamping trips, or romantic beach dinners.
Shipping
Q: Where do you ship?
We currently ship within Australia. For international orders, please email us at info@liteglow.com.au, and we will assist you.
Q: What is the cost of shipping?
- Standard Shipping: Free within Australia.
- Express Shipping: Flat rate of $10 AUD.
Q: How long does delivery take?
- Orders are dispatched within 2 business days.
- Standard Delivery: 3–7 business days.
- Express Post: Delivered within 2 days after dispatch.
Q: Do you ship internationally?
Yes, we ship internationally on request. Please note that import duties or taxes may apply and are the responsibility of the customer. We recommend checking your country's import tax rates before ordering.
Returns & Refunds
Q: What is your return policy?
We accept returns for faulty products only. Returns must be logged within 21 days of purchase, with items returned in original condition and packaging. Customers are responsible for return shipping costs.
Q: Can I return a product if I change my mind?
No, we do not offer refunds for change of mind.
Q: What if my product is faulty?
If your product has a manufacturing defect, please contact us immediately via our Contact page. Faulty items are eligible for refunds or replacements within 10 days of return.
Q: Are sale items eligible for return or exchange?
No, sale items are not eligible for returns, exchanges, or credit notes.
Other Questions
Q: What payment methods do you accept?
We accept Visa, Mastercard, Amex, and PayPal for online purchases.
Q: Are your products covered by warranty?
LiteGlow ensures all products are quality-checked before dispatch. However, we do not offer warranties for damage caused by misuse or failure to follow care instructions.
Q: Do you offer discounts or promotional codes?
Occasionally, we run promotions with discount codes. Subscribe to our newsletter or follow us on social media to stay updated.
Need More Help?
If you have any additional questions, feel free to reach out to us via email at info@liteglow.com.au or use our Contact form on the website.